Terms and Conditions

1. THE AGREEMENT

• 1.1 Application: These Terms apply to all forklift training, testing, and certification

(“Services”).

• 1.2 Acceptance: A “Booking” is confirmed when you accept our quote in writing or

via our online system.

• 1.3 B2B vs. B2C: These terms apply to Business Customers and individual

Consumers. Where specific statutory rights apply to Consumers (individuals), these

are highlighted in Section 10.

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2. TRAINING PREREQUISITES & SAFETY

• 2.1 Candidate Eligibility: You are responsible for ensuring candidates are physically

fit, have the required literacy/numeracy for the theory element, and meet the

minimum age requirements for the category of lift truck being trained.

• 2.2 Identification: All candidates must produce valid photo ID on the first day of

training. Failure to do so may result in the candidate being excluded without a refund.

• 2.3 PPE: Candidates must wear appropriate Personal Protective Equipment (PPE),

including safety footwear and high-visibility vests. We reserve the right to refuse

training to any candidate without correct PPE.

• 2.4 Sobriety: We operate a zero-tolerance policy for drugs and alcohol. If an

instructor suspects a candidate is under the influence, training will cease immediately,

and the full fee will be forfeited.

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3. PREMISES AND EQUIPMENT

• 3.1 Training at Your Premises: If training occurs at your site, you must provide:

o A safe, cordoned-off training area.

o A forklift in good working order with a valid Report of Thorough

Examination (LOLER).

o Sufficient loads/pallets for practical exercises.

• 3.2 Inspection: We reserve the right to cancel training if the equipment or area is

deemed unsafe. In such cases, the full booking fee remains payable.

•4. FEES AND PAYMENT

• 4.1 Rates: Fees include tuition and, where specified, one attempt at the theory and

practical tests.

• 4.2 Out-of-Hours: Training scheduled for weekends, bank holidays, or night shifts

(outside 08:00–18:00) is subject to a 150% surcharge unless otherwise agreed.

• 4.3 Late Payment: * B2B: Interest will be charged at 8% above the Bank of

England base rate per the Late Payment of Commercial Debts Act 1998.

o B2C: Interest will be charged at 3% above the Bank of England base rate.

• 4.4 Certification: Certificates and ID cards will only be issued once cleared funds

are received in full.

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5. CANCELLATION AND POSTPONEMENT

• 5.1 Notice Periods:

o Less than 7 days’ notice: 100% of the Booking fee is payable.

o 7 days to 1 calendar month: 50% of the Booking fee is payable.

o More than 1 month: No charge.

• 5.2 Failure to Attend: No refund or credit is given for candidates who fail to attend

or arrive too late to participate in the mandatory safety briefing.

• 5.3 Postponement: If a booking is postponed and not re-booked within 6 months, all

fees are forfeited.

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6. INTELLECTUAL PROPERTY & ACCREDITATION

• 6.1 Materials: All training manuals and digital resources remain our property. You

may not copy or redistribute them.

• 6.2 Accreditation: We will register successful candidates with the relevant

accrediting body (e.g., RTITB/ITSSAR) provided all fees are paid. We are not liable

for delays caused by the accrediting body.

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7. LIMITATION OF LIABILITY

• 7.1 General: We do not exclude liability for death or personal injury caused by our

negligence.

• 7.2 Cap: Our total liability for any claim shall not exceed the total fees paid for the

specific training booking.

• 7.3 Consequential Loss: We are not liable for any loss of production, loss of profit,

or costs associated with hiring replacement operators while training is conducted.8. DATA PROTECTION

• 8.1 UK GDPR: We process candidate data (name, DOB, NI number, photo)

specifically for certification and registration with accrediting bodies.

• 8.2 Records: We will maintain training records as required by the HSE (L117).

9. TERMINATION

• 9.1 Notice: Either party may terminate this agreement with one month’s written

notice. This does not affect sessions already booked within that period.

10. SPECIAL CONSUMER TERMS (B2C ONLY)

• 10.1 Statutory Rights: If you are a Consumer, your rights under the Consumer

Rights Act 2015 apply.

• 10.2 Cooling-Off: If you book online, you have a 14-day right to cancel. However,

if you request the training to start within this period, you must pay for the services

provided up to the point of cancellation.

• 10.3 Cancellation Fees: For consumers, cancellation fees in Section 5 will be limited

to the actual costs/losses we have incurred.

11. LAW

• 11.1 Jurisdiction: These terms are governed by the laws of England and Wales and

are subject to the exclusive jurisdiction of the English courts.